Privacy

Effective Date: 2 May 2025
Fisher Wrathall Surveyors Ltd
Website: fwcommercial.co.uk
Company Registration Number: 12932826
Registered Office: Hare House, 732 Whittingham Lane, Preston, United Kingdom, PR3 2JJ

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1. Introduction

Fisher Wrathall Commercial is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information, and your rights under the UK General Data Protection Regulation (UK GDPR).

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2. What Information We Collect

We may collect and process the following personal data:

• Contact details: Full name, email address, telephone number, and postal address.
• Property-related information: Details of properties you own, lease, rent, or are interested in.
• Communication records: Emails, calls, and other messages between you and our team.
• Website usage data: IP address, browser type, and pages visited (collected via cookies – see Section 6).

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3. How We Use Your Information

We use your personal data to:

• Provide property-related services (sales, lettings, valuations, management).
• Respond to your enquiries or requests.
• Market relevant services to you (only where you’ve given consent or there’s a legitimate interest).
• Maintain our internal records and comply with legal obligations.

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4. Legal Basis for Processing

We process your personal data based on the following lawful bases:

• Contractual necessity – to provide the services you’ve requested.
• Legitimate interest – to operate and grow our business (e.g. client communication, service updates).
• Consent – where required (e.g. email marketing).
• Legal obligation – for regulatory or tax compliance.

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5. Data Sharing & Third Parties

We only share your data with:

• Service providers acting on our behalf (e.g. IT providers, CRM systems).
• Regulatory bodies, law enforcement, or legal advisers when legally required.
• Partnered businesses only where relevant and with appropriate safeguards.

We do not sell your data to third parties.

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6. Cookies & Website Tracking

Our website uses cookies to enhance user experience and gather anonymised usage data.

You can control cookie settings through your browser. For more information, please refer to our Cookie Policy.

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7. Data Storage & Security

We take appropriate technical and organisational measures to protect your data. This includes secure servers, encryption, and access controls.

Personal data is retained only for as long as necessary for the purposes described in this policy, or as required by law.

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8. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion of inaccurate or unnecessary data.
• Withdraw consent where processing is based on consent.
• Object to or restrict processing under certain circumstances.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, please contact:
info@fwcommercial.co.uk
01524 69922

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9. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

Data Protection Contact:
Fisher Wrathall Commercial
info@fwcommercial.co.uk
01524 69922

82 Penny St, Lancaster LA1 1XN

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, you’ll be notified via email or website notice.

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